Refund policy

Thank you for supporting an island family's business. Every mug you order helps us share Caribbean color and culture with the world - one sip at a time

Return & Refund Policy

At Caribbean Mugs Co, all products are made to order through our print-on-demand partner. Because each item is custom-printed specifically for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Damaged or Defective Items If your item arrives damaged, defective, or with a print error, we will replace it at no cost to you. Please contact us within 30 days of delivery at caribbeanmugs@gmail.com with:

• Your order number
• A photo of the damaged or defective item

We will arrange a reprint or refund at our discretion.

Wrong Address If an order is returned due to an incorrect address provided at checkout, the customer is responsible for reshipping costs.

Lost Packages If your package is lost in transit, please contact us and we will work with our fulfillment partner to resolve the issue.

Contact Us

Questions or concerns? We’re happy to help.

Email: caribbeanmugs@gmail.com
Website: www.caribbeanmugs.com

 

.